Working with two restaurant retail brands here in Hawaii, we talk all the time about ways to "surprise and delight" our customers so they come back to our businesses. This becomes even more important in today's sucky economy where businesses need to do everything they can to keep their customers happy and it is nice to see someone go above and beyond like this. (Especially of course when I get to be the recipient!)
He checked back with me a few minutes later to see how I liked it (can you tell from the picture?!), and explained that he wanted to give his customers a little treat this afternoon, the day before Thanksgiving and he knew I would be gone before then and wanted to give me my dessert now before I left. Smart man! I probably spend about only $10-$15 a week there in that quiet little cafe but because of the usual friendly service, free internet and the little extras like friendly conversation about my new MacBook and the occasional little surprise and delight treat, I will keep spending it at Common Groundz. As I told the owner, he really made my day!
Common Groundz Cafe377 Keahole Street
Honolulu, Hawaii 96825